TERMS & CONDITIONS

Last Updated: June 29, 2026

1. Introduction

Welcome to Cizms ("we", "us", "our"). These Terms & Conditions govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms, please do not use our website.

2. Business Information

Business Owner: Elwira Sylwia Gagała

Business Address:
Smaragdstraat 28
9743 KW Groningen
Groningen
Netherlands

Email: info@cizms.com

Phone: +31 685551364

3. Eligibility

By placing an order, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

4. Products

We make every effort to display our products accurately. However, slight differences in color, appearance, packaging, or design may occur due to screen settings, manufacturing updates, or supplier changes.

All product descriptions and prices are subject to change without prior notice.

5. Orders

Submitting an order does not guarantee acceptance. We reserve the right to refuse or cancel any order for reasons including, but not limited to:

Product unavailability
Pricing or description errors
Suspected fraud or unauthorized transactions
Violation of these Terms

If your order is cancelled after payment, you will receive a full refund.

6. Prices and Payment

All prices displayed on our website are shown in Euros (€).

Payment must be completed before your order is processed and shipped.

We use secure third-party payment providers to process transactions. We do not store your complete payment information.

7. Shipping

We currently ship only within the Netherlands.

Estimated delivery times are provided for convenience only and are not guaranteed. Delays caused by carriers, weather, customs, or other circumstances beyond our control may occur.

Ownership and risk of the products pass to you upon successful delivery.

8. Returns and Refunds

Our Returns Policy forms part of these Terms & Conditions.

If you are eligible for a return under applicable consumer protection laws or our Returns Policy, refunds will be processed using the original payment method whenever possible.

9. Consumer Rights

Nothing in these Terms limits or excludes any mandatory rights granted to consumers under applicable Dutch or European Union consumer protection laws.

10. Website Use

You agree not to:

Use the website for unlawful purposes.
Attempt to interfere with the website's operation or security.
Upload malicious software or harmful code.
Copy or reproduce website content without permission.

11. Intellectual Property

All content on this website, including text, graphics, logos, images, and other materials, is owned by or licensed to Cizms and is protected by applicable intellectual property laws.

You may not reproduce, distribute, or commercially exploit any content without prior written permission.

12. Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, consequential, or special damages arising from the use of our website or products.

Nothing in these Terms excludes liability where exclusion is not permitted under applicable law.

13. Force Majeure

We shall not be responsible for delays or failure to perform our obligations where caused by events beyond our reasonable control, including natural disasters, strikes, transportation disruptions, internet outages, governmental actions, or other unforeseen events.

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or services provided by those websites.

15. Privacy

Your personal information is processed in accordance with our Privacy Policy.

16. Changes to These Terms

We may update these Terms & Conditions from time to time. Changes become effective once published on this website.

17. Governing Law

These Terms & Conditions are governed by the laws of the Netherlands.

Any disputes shall be handled by the competent courts of the Netherlands, unless mandatory consumer protection laws provide otherwise.

18. Contact

If you have any questions regarding these Terms & Conditions, please contact us:

Cizms

Smaragdstraat 28

9743 KW Groningen

Groningen, Netherlands